These resources are for users of the older version of directli. If you are using GoCardless for Xero please click here to visit the new support centre.

Latest News.

This page shows all our latest Directli news. You can click on any of the articles below to read more.

Xero API Issues - 30/08/2016 Posted on 30 August 2016

We have currently disabled access to Directli. Xero is experiencing API issues meaning we lose access to your Xero organisation. To prevent large numbers of merchants being required to re-authenticate, we have taken the platform offline currently. If you need payments processing urgently today before 4pm please email helpdesk@directli.co.uk and our support team will do what they can to help. We will reactivate the platform as soon as Xero's API stabilises.

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Xero Connection Issues - 16/10/15 Posted on 16 October 2015

19/10/15 08:50Customers have all been synced and updated. Payment processing will being shortly.18/10/15 22:45Connection issues with Xero have been restored so you will be able to manually import customers and process payments via the Directli interface.Our development team will be working through the processing from the weekend to ensure everything is caught up and will update this post as that progresses. 16/10/15 19:45 We are aware of an issue that merchants on the Directli platform are facing when connecting to Xero. Our engineers have pinpointed the issue and have logged a...

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